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Our next pop-up is around the Corner: August 12-17, Port of Skiathos - details follow

Delivery & Returns


Shipping

We are based in London, but we ship worldwide. 

Shipping within the UK is free for orders £250 and over; for all orders under £250 and for international orders, a shipping fee will incur.

UK Standard Delivery

Orders placed Monday - Friday will be delivered to you via Royal Mail within 5-7 working days - shipping cost: £5

You can track your order here.

UK Next Day Delivery

Orders placed before 12pm Monday - Friday will be delivered to you via Royal Mail before midday the following day - shipping cost: £8

You can track your order here.

Europe Standard Delivery

Orders placed Monday - Friday will be delivered to you within 7-10 working days - shipping cost: £10

International Standard Delivery (Australia)

Orders placed Monday - Friday will be delivered to you within 7-10 working days - shipping cost: £25

International Standard Delivery (US, Canada)

Orders placed Monday - Friday will be delivered to you within 7-10 working days - shipping cost: £20

Rest Of The World 

Orders placed Monday - Friday will be delivered to you within 15-20 working days - shipping cost: £30

Shipping confirmation

Once your order is placed, we will send you a confirmation e-mail. 

Although we always aim to do our best and get your arkitaip-piece to you as fast as possible, we're not perfect, so please excuse any delays due to high demand. But don't worry, we will always keep you in the loop via e-mail.

Please note:

We are not responsible for duty and taxes that may incur overseas.

While we do everything we can to ensure a safe delivery of your item/s, please note that we are not liable for goods once signed for as this is deemed proof of delivery.

Returns

In case you'd like to issue a refund or exchange for an item, you have 30 days to do so from the date of purchase. 

Please notify us via e-mail on lea@arkitaip.com, stating your order number in the subject line. We will then send you a returns form, which we kindly ask you to fill out in order to proceed your request.

Please note:

To be eligible for a refund or exchange, your item/s must be unused and in original condition/packaging.

We are not responsible for the cost of return postage. When returning an item, you should consider using a trackable shipping service, as we are not liable for lost parcels. 

Exchange

We accept exchanges for full-priced items within 30 days of purchase. We do not offer exchanges on any discounted items, including any promotional discounts.

Refunds

We offer refunds on full priced items within 30 days of purchase. Once processed, the original payment method will be refunded in full for the value of the item(s) returned, excluding shipping costs associated with the order.

Once your refund has been processed, depending on your payment method, please allow up to 5 business days for the funds to appear back in your account. 

Exceptions

Gift vouchers, coupons, and our hand made crochet- and crochet swim wear are exempt from returns. 

Got some questions? Drop us a line on lea@arkitaip.com or give us a call on +43 664406 1049.