Privacy Policy
Last updated: 12 March 2026
This Privacy Policy explains how Arkitaip Limited (“Arkitaip”, “we”, “us” or “our”) collects, uses, stores, and shares your personal information when you visit our website, place an order, contact us, sign up for marketing, or otherwise interact with us.
This Privacy Policy applies to personal information collected through our website and online store, including when our store is hosted on Shopify.
Who we are:
Arkitaip Limited
16 Great Queen Street, WC2B 5AH London, UK
Email: hola@arkitaip.com
Company No: 11099799
VAT No: GB287360671
For the purposes of UK data protection law, including the UK GDPR and the Data Protection Act 2018, Arkitaip Limited is the controller of your personal information described in this Privacy Policy, except where this Privacy Policy explains that another party, such as Shopify, may process certain data for its own purposes.
What personal information we collect
We may collect and use the following categories of personal information, depending on how you interact with us:
Information you provide directly
Your name
Billing address
Shipping address
Email address
Telephone number
Account login details, if you create an account
Order details
Payment-related details needed to process your order
Information you provide when you contact us
Any reviews, comments, survey responses, or other content you submit
Information collected automatically
When you use our website, we and our service providers may automatically collect certain information, including:
IP address
Browser type and version
Device type
Operating system
Referring website or source
Pages viewed
Dates and times of visits
On-site activity, such as products viewed, cart activity, and checkout activity
Cookie and similar technology data
Information from third parties:
We may receive personal information from third parties, including:
Shopify, which hosts our online store
Payment providers
Delivery and logistics providers
Fraud prevention and security partners
Analytics and advertising partners
Social media or marketing platforms, where you interact with our content or advertisements
How we use your personal information
We only use your personal information where we have a valid legal basis to do so.
To process and fulfil orders:
We use your personal information to:
Take and process orders
Receive and confirm payment
Arrange delivery
Manage returns, exchanges, or refunds
Communicate with you about your order
Lawful basis: performance of a contract with you.
To manage customer accounts and provide customer service:
We use your personal information to:
Create and manage your account
Provide support
Respond to enquiries
Maintain records of our communications
Lawful basis: performance of a contract, and our legitimate interests in running our business and supporting customers.
To improve our website, services, and customer experience:
We use personal information to:
Understand how customers use our website
Troubleshoot issues
Improve site performance, navigation, and shopping experience
Develop and improve our products, services, and marketing
Lawful basis: our legitimate interests in improving our business and services, and where required by law, your consent for cookies or similar technologies.
To send marketing communications:
We may use your personal information to send you updates about new products, offers, editorials, or other marketing communications by email, and where legally permitted, by SMS or similar channels.
Lawful basis: your consent where required by law, or our legitimate interests where permitted under applicable law. You can unsubscribe from marketing at any time by using the unsubscribe link in our emails or by contacting us.
To personalise advertising and measure campaigns:
We may use personal information to:
Show you relevant advertising
Measure the effectiveness of campaigns
Understand whether you have interacted with our ads, emails, or website
Lawful basis: our legitimate interests in promoting our business, and where required by law, your consent for advertising cookies or similar technologies.
To prevent fraud, misuse, and security threats:
We may use your information to:
Verify transactions
Detect suspicious behaviour
Prevent fraud and abuse
Protect our website, systems, customers, and business
Lawful basis: our legitimate interests in protecting our business and customers, and in some cases, compliance with legal obligations.
To comply with legal and regulatory obligations:
We may use and retain personal information where needed to:
Comply with tax, accounting, and consumer law obligations
Respond to lawful requests from courts, regulators, or law enforcement
Establish, exercise, or defend legal claims
Lawful basis: compliance with a legal obligation, and where relevant, our legitimate interests in protecting our legal position.
Payments
We do not store full payment card details on our own systems.
Payments are processed by third-party payment providers and payment gateways. Those providers process your payment information in accordance with their own privacy notices and security procedures.
Cookies and similar technologies
We use cookies and similar technologies on our website to operate the site, remember preferences, analyse traffic, improve performance, and, where applicable, support advertising and campaign measurement.
Some cookies are essential for the website and checkout to function properly. Others are optional and are used only where you have given consent where required by law.
You can manage your cookie preferences through our cookie banner or browser settings. You can also delete existing cookies through your browser.
For more detailed information about the cookies we use, their purposes, and how to manage them, please see our Cookie Policy, or contact us using the details below. The ICO states that consent is generally required for non-essential cookies and similar technologies under PECR.
How we share your personal information
We may share your personal information with trusted third parties where necessary for the purposes described in this Privacy Policy, including:
Shopify, which hosts and supports our ecommerce platform
Payment processors and fraud prevention providers
Shipping, warehousing, and fulfilment partners
IT, cloud hosting, website, and support providers
Analytics and advertising partners
Professional advisers such as lawyers, accountants, auditors, and insurers
Regulators, law enforcement, courts, or other authorities where required by law
A buyer, investor, or successor entity in connection with a merger, sale, restructuring, or similar business transaction
We do not sell your personal information in the ordinary sense of the word. However, some advertising or analytics arrangements may be treated as “sharing” under certain non-UK laws.
Shopify
Our online store is hosted by Shopify. Shopify processes personal information to provide and improve the platform and related services.
When you shop with us, some of your personal information is processed by Shopify on our behalf. In some cases, Shopify may also process personal information for its own purposes, as explained in Shopify’s own consumer privacy materials and privacy portal. Shopify’s current consumer privacy policy explains that customers can exercise certain privacy rights through its privacy portal.
You can learn more about Shopify’s handling of personal information in Shopify’s privacy materials.
International transfers
Because we sell online and use international service providers, your personal information may be transferred to and processed in countries outside the United Kingdom and outside the country where you live.
Where we transfer personal information outside the UK, we take steps to ensure that appropriate safeguards are in place. These may include:
A UK adequacy regulation
The UK International Data Transfer Agreement (IDTA)
The UK Addendum to the EU Standard Contractual Clauses
Another lawful transfer mechanism recognised under UK data protection law.
The ICO recognises the IDTA and UK Addendum as appropriate safeguards for restricted transfers.
How long we keep your personal information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, maintain business and tax records, resolve disputes, enforce our agreements, and comply with legal obligations.
Retention periods may vary depending on the type of information. For example:
Order and transaction records may be kept for accounting, tax, and compliance purposes
Customer service correspondence may be kept to manage queries, complaints, and disputes
Marketing records may be kept until you unsubscribe, withdraw consent, or object, subject to any legal retention requirements
Technical and analytics data may be retained according to operational needs and platform settings
When we no longer need your personal information, we will delete it or anonymise it where appropriate.
Your Rights and Choices
Depending on where you live, and subject to applicable law, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate personal information
Request deletion of your personal information
Request restriction of processing
Object to certain processing
Request the transfer of your data to you or another provider
Withdraw consent where we rely on consent
Opt out of direct marketing at any time
If you would like to exercise any of these rights, please contact us using the details indicated on this page.
We may need to verify your identity before responding to your request. We will respond in accordance with applicable data protection law.
Complaints
If you have any questions or complaints about how we handle your personal information, please contact us first and we will try to resolve the issue.
If you are in the United Kingdom or your rights arise under UK data protection law, you also have the right to complain to the Information Commissioner’s Office (ICO). The ICO recommends that organisations explain this right clearly in their privacy notices.
If you are located in the EEA or another jurisdiction, you may also have the right to complain to your local data protection authority.
Third-party websites and services
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices of those third parties. You should read their privacy notices before providing them with your personal information.
Children
Our website and products are not intended for children, and we do not knowingly collect personal information directly from children.
If you believe that a child has provided personal information to us, please contact us and we will take appropriate steps to review and, where appropriate, delete that information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, regulation, our business practices, or the services we use.
When we make changes, we will post the updated version on this page and update the “Last updated” date at the top of the policy.
Contact Us
If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us at:
Arkitaip Limited
16 Great Queen Street, WC2B 5AH London, UK
Email: hola@arkitaip.com
