Terms of Service
In these Terms of Service, the terms “we”, “us” and “our” refer to Arkitaip Limited.
We operate this website and online store, including all related information, content, features, tools, products and services made available through it (the “Services”).
Our store is hosted on Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referred to in them, including our Privacy Policy and Refund Policy, set out the terms on which you may access and use our Services and purchase products from us.
Please read these Terms carefully before using our Services. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree to these Terms, you must not use our Services. Nothing in these Terms affects your statutory rights as a consumer.
Company Information
Arkitaip Limited
16 Great Queen Street, WC2B 5AH London, UK
Email: hola@arkitaip.com
Company No: 11099799
VAT No: GB287360671
Arkitaip Limited is a company registered in England and Wales.
SECTION 1 - ACCESS AND ACCOUNT
To use our Services, including browsing our website or placing an order, you may be asked to provide certain information, such as your name, email address, billing address, shipping address and payment details.
You agree that all information you provide to us is accurate, current and complete, and that you have the right to provide it.
You are responsible for maintaining the confidentiality of your account details and for all activity carried out under your account. You must notify us promptly if you believe your account has been accessed without authorisation.
You must be at least 18 years old, or have the permission of a parent or legal guardian, to use our Services.
We reserve the right to suspend or terminate your account, or restrict access to the Services, where we reasonably believe you have breached these Terms or used the Services unlawfully.
SECTION 2 - OUR PRODUCTS
We make every reasonable effort to ensure that product descriptions, images and other content on our website are accurate.
However:
Colours and appearance may vary depending on your device, screen settings and display.
Product images are for illustrative purposes only.
Packaging may vary from that shown on the website.
All product descriptions, availability and pricing are subject to change at any time without notice.
We reserve the right to withdraw any product from sale and to limit quantities purchased per order, customer, household or address where reasonably necessary.
Nothing in this section limits your legal rights in relation to goods that are faulty, not as described, or otherwise do not conform with the contract.
SECTION 3 - ORDERS
When you place an order through our website, you are making an offer to purchase the products selected.
After you place an order, you will receive an acknowledgement email confirming receipt. This does not mean that your order has been accepted.
A contract between you and us is formed only when we accept your order. Acceptance takes place when we send you an email confirming that your order has been accepted and/or dispatched.
We reserve the right to refuse or cancel any order before acceptance, including where:
A product is unavailable;
There has been an error in the price or description of the product;
We are unable to obtain payment authorisation; or`
We reasonably suspect fraud or other unlawful activity.
If we cancel your order after payment has been taken, we will refund you in full using the original payment method.
Please check your order carefully before submitting it. Once an order has been accepted, we may not be able to amend or cancel it. However, your statutory cancellation rights and any rights under our Shipping & Refund Policy will still apply.
You confirm that products purchased from us are for personal use and not for resale unless we have agreed otherwise in writing.
SECTION 4 - PRICES, PAYMENT AND TAXES
The price payable for goods will be the price shown on our website at the time you place your order, except in the case of obvious error.
Prices shown to customers in the United Kingdom are stated in Pounds Sterling (£) unless otherwise indicated.
Where applicable, prices include VAT. Delivery charges, customs duties and any other applicable charges will be shown at checkout or otherwise before you complete your order.
If you order from outside the United Kingdom, your order may be subject to import duties, taxes and customs charges imposed by the destination country. You are responsible for paying any such charges unless we expressly state otherwise (please refer to our Shipping & Refund Policy for more information).
You agree to provide current, complete and accurate billing, payment and account information for all purchases.
By placing an order, you confirm that:
The payment method used is yours, or you are authorised to use it; and all payment information provided is accurate.
If we are unable to process your payment, we may refuse or cancel your order.
SECTION 5 - SHIPPING AND DELIVERY
We will deliver the goods to the delivery address you provide during checkout.
Delivery times shown on our website are estimates only unless we expressly agree on a specific delivery date with you. We will deliver your order without undue delay and, unless otherwise agreed, within 30 days of the date of order acceptance.
We are not responsible for delays caused by events outside our reasonable control, including courier disruption, customs delays, severe weather, strikes or supply chain issues. If such a delay occurs, we will use reasonable efforts to keep you informed.
For consumer orders, the goods remain at our risk until they come into your physical possession or the possession of a person identified by you to take delivery of them. If you arrange your own independent carrier not offered by us, risk passes to you when the goods are delivered to that carrier.
Ownership of the goods passes to you upon receipt of payment in full for the goods and any applicable delivery charges.
YOUR RIGHT TO CANCEL AND RETURNS
If you are a consumer in the UK, EEA or another jurisdiction where mandatory cancellation rights apply, you may have a legal right to cancel your order within a specified cooling-off period.
For most online consumer sales, you have the right to cancel your order within 14 days after the day on which you, or a person nominated by you, receive the goods, subject to any exceptions required or permitted by law.
To exercise your right to cancel, you must inform us of your decision to cancel by a clear statement, for example, by email to hola@arkitaip.com.
If you cancel within the applicable cancellation period, you must return the goods to us in accordance with our Refund Policy.
We will process any refund due in accordance with applicable law and our Refund Policy. Your statutory rights and any rights under our Refund Policy are not affected. Please see our Refund Policy for full details of cancellations, returns, exchanges and refunds.
Nothing in these Terms affects your legal rights under the Consumer Rights Act 2015 or any other applicable consumer protection law.
If goods you receive are faulty, damaged, not as described, or otherwise not in conformity with the contract, you may be entitled to a repair, replacement, price reduction or refund in accordance with your legal rights.
If you believe an item is faulty or incorrect, please get in touch with us at hola@arkitaip.com as soon as possible with your order details and, where possible, photographs of the issue.
SECTION 6 - INTELLECTUAL PROPERTY
All content on our website and within the Services, including text, graphics, logos, icons, images, audio, video, product descriptions, page layouts and software, is owned by or licensed to Arkitaip Limited or its licensors and is protected by intellectual property laws.
You may use the Services only for your personal, non-commercial use and only in accordance with these Terms.
You must not, without our prior written consent:
Copy, reproduce, republish or distribute any part of the Services;
Modify or create derivative works from any content on the Services;
Use any content for commercial purposes; or remove any copyright, trade mark or other proprietary notices.
“Arkitaip” and any related names, logos, product names, designs and slogans are our trade marks or those of our licensors. You must not use them without our prior written permission.
Shopify’s name and logo are trade marks of Shopify and belong to their respective owner.
SECTION 7 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to tools, applications or services made available by third parties.
Such tools and services are provided for convenience only. We do not control and are not responsible for the content, functionality, availability or terms of any third-party services.
Your use of any third-party tools or services is entirely at your own risk and may be subject to separate terms and privacy policies imposed by the third-party provider.
We may add, remove or change features, tools or functionality at any time.
SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links to third-party websites or resources. These links are provided for convenience only.
We have no control over the content of those websites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
If you access any third-party website through our Services, you do so at your own risk and should review the applicable terms and privacy policies of that third party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Our online store is hosted by Shopify. Shopify enables us to provide the e-commerce platform through which we sell our products to you.
However, any contract for the purchase of goods made through our store is between you and Arkitaip Limited only, and not with Shopify.
To the fullest extent permitted by law, Shopify shall have no liability to you in relation to any purchase made from our store.
SECTION 10 - PRIVACY POLICY
We collect and process personal data in accordance with our Privacy Policy, which explains how we use your information.
Because our store is hosted on Shopify, certain personal data may also be processed by Shopify and its service providers for the purpose of operating and improving the platform. You can review Shopify's Privacy Policy here.
By using the Services, you acknowledge that you have read our Privacy Policy.
SECTION 11 - FEEDBACK
If you submit reviews, comments, suggestions, ideas or other materials to us, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable licence to use, reproduce, publish, display, edit, translate and distribute those materials in connection with our business.
You confirm that:
You own or control the rights in anything you submit;
Your submission is accurate to the best of your knowledge;
Your submission does not infringe the rights of any third party; and
Your submission is not unlawful, defamatory, abusive, offensive or misleading.
We reserve the right, but are not obliged, to remove or edit any content submitted by users.
SECTION 12 - ERRORS AND INACCURACIES
We try to ensure that all information on our website is accurate and up to date. However, occasionally there may be typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, delivery charges, transit times or availability.
We reserve the right to correct any such errors, inaccuracies or omissions and to change or update information or cancel orders affected by them, including after an order has been submitted.
If we cancel an order after payment has been taken, we will refund you in full.
SECTION 13 - ACCEPTABLE USE
You must use the Services only for lawful purposes.
You must not:
Use the Services in any way that breaches any applicable law or regulation;
Infringe the rights of us or any third party;
Upload or transmit viruses, malware or other harmful code;
Use the Services to send unsolicited advertising or spam;
Attempt to gain unauthorised access to any part of the Services, servers or systems;
Scrape, data-mine, harvest or extract data from the Services except where permitted by law and not prohibited by these Terms;
Interfere with the security, functionality or performance of the Services; or
Impersonate any person or misrepresent your identity.
We may suspend or terminate your access to the Services if you breach this section.
This section applies if you use any software, bot, script, crawler, agent or other automated means to access or interact with the Services.
You must not use any automated means to access the Services without our prior written consent, except where such access is lawful and cannot lawfully be restricted.
Where we permit automated access, we may impose conditions, including technical limits and identification requirements.
You must not:
Disguise automated activity as human activity;
Circumvent any CAPTCHA, access controls or rate limits;
Use automated means to interfere with or disrupt the Services; or
Access the Services in a manner that places an unreasonable burden on our systems.
We reserve the right to block, restrict or terminate automated access at any time.
SECTION 14 - TERMINATION
We may suspend or terminate your right to use the Services immediately if you breach these Terms or if we reasonably believe it is necessary to protect our business, customers or systems.
Termination of your right to use the Services will not affect any rights or liabilities that have accrued before termination.
Any provisions of these Terms which by their nature should continue after termination will remain in effect, including provisions relating to intellectual property, liability, indemnity, governing law and dispute resolution.
SECTION 15 - DISCLAIMER OF THE SERVICES
We make reasonable efforts to ensure that the Services are available and that information on the website is accurate. However, except as required by law, the Services are provided on an “as available” basis.
We do not guarantee that the Services will always be uninterrupted, secure, error-free or free from viruses or other harmful components.
Nothing in these Terms excludes any warranty, condition or guarantee that cannot lawfully be excluded, including your statutory rights as a consumer.
SECTION 16 - LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits our liability:
For death or personal injury caused by our negligence;
For fraud or fraudulent misrepresentation;
For breach of your legal rights in relation to the products;
Under the Consumer Protection Act 1987; or
For any matter in respect of which it would be unlawful for us to exclude or limit liability.
If you are a consumer, we are responsible for losses you suffer that are a foreseeable result of our breach of these Terms or our negligence. We are not responsible for any loss or damage that is not foreseeable.
We supply the products and Services for domestic and private use only. We are not liable for business losses, including loss of profit, loss of business, business interruption or loss of business opportunity.
If you are not a consumer, our total liability to you arising out of or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall be limited to the total amount paid by you for the relevant products giving rise to the claim.
SECTION 17 - INDEMNITY
If you are a consumer, this section does not apply to you except to the extent permitted by law.
If you use the Services in a business capacity, you agree to indemnify and keep indemnified Arkitaip Limited, its affiliates, officers, directors, employees, agents and service providers against all losses, liabilities, costs and expenses arising out of or in connection with your breach of these Terms, misuse of the Services, or infringement of any third-party rights.
SECTION 18 - SEVERABILITY
If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed and the remaining provisions shall remain in full force and effect.
SECTION 19 - WAIVER
If we delay or fail to exercise any right or remedy under these Terms, that will not mean that we have waived that right or remedy.
SECTION 20 - ENTIRE AGREEMENT
These Terms, together with any policies referred to in them, including our Privacy Policy and Refund Policy, constitute the entire agreement between you and us in relation to your use of the Services and your purchase of products from us.
SECTION 21 - TRANSFER
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
We may transfer or assign our rights and obligations under these Terms, provided that doing so will not adversely affect your rights under these Terms.
SECTION 22 - GOVERNING LAW AND JURISDICTION
These Terms and any dispute or claim arising out of or in connection with them, their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.
If you are a consumer, you may bring legal proceedings in the courts of England and Wales or, if you live in another part of the United Kingdom, in the courts of that part of the United Kingdom.
If you live outside the United Kingdom, you may also have mandatory rights under the laws of your country of residence.
We may update these Terms from time to time to reflect changes in our business, legal or regulatory requirements, or the Services we provide.
The latest version of the Terms will always be posted on this page. Where required by law, we will notify you of material changes.
Your continued use of the Services after any changes take effect constitutes your acceptance of the revised Terms.
If you have any questions about these Terms, please contact us at hola@arkitaip.com.
